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Christmas / New Year Operating Hours: The reading room will be closed on Thursday 24 Dec 2015 through to Saturday 2 Jan 2016 and re-open Monday 4 Jan 2016.
See all changes to our services over this period »

Records retrieval

Filed under:
Clients may request files or boxes via this website, email or telephone.

The GRR uses secure, unmarked vehicles driven by our own uniformed drivers to deliver requested items to clients.

Request files or boxes online

The GRR has five service levels (priorities) for delivery of records: standard, high, urgent, after hours and regional. We also provide scan-on-demand services.

For information on our charges, please contact the Manager on (02) 9673 1788 or e-mail


When you request the return of your records you will receive a copy of the workorder along with the items you requested from the GRR.