State Records NSW

The New South Wales Government's Archives and Records Management Authority

Create and Capture - Guidelines on better recordkeeping
Section 1 - Introduction

1.3 How are records created?
Records are either automatically created as a part of transacting business or need to be deliberately created once a business activity is complete.

Doing business sometimes results automatically in a record being created. For example, when we transact business via email or letter we create a record that can subsequently serve as evidence of the transaction. Other transactions in which records are routinely generated include the forming of contracts, submitting draft documents for approval, and sending invoices.

Other business activities do not, by themselves, result in the creation of records. In these cases a record must be made on purpose because the nature of the work does not automatically result in a record. For example, minutes are deliberately produced to document the decisions made at formal meetings. Other examples of activities or transactions that do not necessarily result in records include making oral decisions and commitments, providing advice over the telephone, and receiving funds through the mail.

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