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Create and Capture - Guidelines on better
recordkeeping
Section 2 - Assessing existing record creation and capture
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2.4 Be aware of
business problems and concerns |
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An awareness of issues and challenges faced by your organisation
can be useful in identifying recordkeeping failures. For example, if there
are frequent complaints or queries about records that cannot be located,
it could be that the records were not captured into official systems or
even not created in the first place. Furthermore, if you are aware that
your organisation lost a legal challenge because it was unable to provide
records that adequately defended its position, you could use this information
to identify areas to focus on in order to improve record creation and
capture.
Link to full citation
details
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