Guideline 17 - Building better records management skills
In these guidelines
Records management functions are changing extensively with increasing business, regulatory, community and technological demands and a raft of new standards to meet. Records managers, and indeed all those responsible for recordkeeping, need to be armed with the appropriate skills and knowledge to:
- effectively support business and meet corporate goals
- implement best practice and ensure the organisation is accountable, and
- comply with the requirements of the State Records Act 1998, particularly the requirements in the Standard on Managing a Records Management Program.
These guidelines focus on techniques for skilling staff responsible for records management functions. They explain how to:
- evaluate the skills required of staff responsible for records management functions and the skills currently available
- determine skill gaps, and
- address gaps, either through job design or redesign, recruitment, engaging consultants, or developing staff through training, education and professional development opportunities.
The guidelines can be viewed as a PDF document (676kb) for printing.
© State of New South Wales through the State Records Authority, 2004; revised 2008.
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