DFSI delivers and supports major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, sustainable State finances, administration of State taxation and revenue collection, administration of the State’s managed fund schemes, land and property administration services and metropolitan water policy and planning.
See the full DFSI Business Ethics Statement
General Purchase Agreement
Our Terms and Conditions, including Small Business payment guidelines.
- Download the General Purchase Agreement (PDF, 248kb)
How to lodge a complaint
To complain about State Records, you can initially contact our Executive Officer, Anna Bartosiak on 02 9673 1788 and try to resolve the matter. Often the most effective and timely approach for resolving customer service matters is to talk to us.
To lodge a formal complaint you must do so in writing. You can do this by emailing firstname.lastname@example.org or mail to the:
Executive Officer, PO Box 516, Kingswood NSW 2747
What information should you provide?
When making a complaint you should provide as much detail as possible to assist us to respond appropriately to your complaint. The information you should try to include is:
- your name and contact details;
- a detailed description of the matter being reported;
- the names of people involved, or who could otherwise assist us to resolve your complaint;
- details of any documents, records, witnesses etc, that may assist in the resolution of your complaint;
- what you expect State Records Authority to do about your concern; and
- any other information you consider relevant.
What to expect from us
Once you have lodged a written complaint you can expect State Records to:
- protect your confidentiality;
- advise you of the receipt of your complaint and how we intend to manage it;
- keep you advised of the progress of our management of your complaint;
- consult with you on the action we intend to take as a result of the complaint, if practicable;
- advise you of the action taken as a result of the complaint; and
- obtain advice from you on whether you are satisfied with the action taken in response to your complaint.
Reporting Fraud and Corruption
Our corporate values include integrity, trust, service and accountability and these underpin the work we do to prevent fraud and corruption.
State Records staff are considered public officials. We have a responsibility under the (NSW) Independent Commission Against Corruption (ICAC) Act 1998 to contribute to a culture that does not tolerate corrupt conduct whilst actively supporting a fair and equitable process to prevent, report and investigate acts of corrupt conduct. Allegations or complaints of corrupt conduct against public officials may be reported to the ICAC.
State Records Fraud or corruption complaint allegations are dealt with under the Department of Finance, Services & Innovation’s Code of Conduct and Comprehensive Guide to Reporting Corrupt Conduct, Maladministration and Serious and Substantial Waste of Public Money.
Public Interest Discosures Act 1994 (PID)
Every staff member of State Records has an ethical responsibility to report suspected unlawful, corrupt, negligent or improper conduct, maladministration or serious and substantial waste of public money. The Public Interest Disclosures Act 1994 (PID Act) sets in place a system to encourage public official to report serious wrongdoing.
State Records cluster agency DFSI has a guide to making a Public Interest Disclosure and a Fraud and Corruption Internal Reporting Policy which establishes the commitment and framework to support and protect staff who report wrongdoing.
A public interest disclosure is designed to deal with disclosures about serious matters concerning public administration, in particular:
- Corruption - the dishonest or partial exercise of official functions by a public official. Fraud is generally recognised as a form of corrupt conduct. The conduct of a person who is not a public official, when it adversely affects the impartial or honest exercise of official functions by a public official, is also corrupt conduct;
- Corrupt conduct - the dishonest or partial exercise of official functions by a public official. Fraud is generally recognised as a form of corrupt conduct. The conduct of a person who is not a public official, when it adversely affects the impartial or honest exercise of official functions by a public official, is also corrupt conduct;
- Maladministration - conduct that involves action or inaction of a serious nature that is: contrary to law; unreasonable, unjust, oppressive or improperly discriminatory; or based wholly or partly on improper motives;
- Serious and substantial waste of public money - the uneconomical, inefficient or ineffective use of resources, authorised or unauthorised, which results in a loss/wastage of public funds/resources; or
- Government information contravention - conduct of a kind that constitutes a failure to exercise functions in accordance with any provision of the Government Information (Public Access) Act 2009.
The Independent Commission Against Corruption (ICAC) has definitions and more information on corruption and maladministration.
Audit Office of NSW has guides on managing public money and fraud control.
If you are concerned about corrupt conduct or potential corrupt conduct, you can report it to:
email@example.com or mail to the Executive Officer, PO Box 516, Kingswood NSW 2747