This case study describes a pilot business process digitisation project involving the human resource management records of the NSW Department of Education and Communities. The project highlights the importance of project management and change management for business process digitisation and demonstrates how careful planning can facilitate the automation of metadata collection.

...More

This case study looks briefly at a number of both business process digitisation programs and back-capture digitisation projects being undertaken at the University of Western Sydney. The key message of this case study is that planning for digitisation needs to involve determining the business drivers for each project/program and the particular needs of the records. These must inform chosen digitisation approaches, specifications and other requirements – there is no ‘one size fits all’ solution.

...More

This case study describes a pilot and a number of subsequent back-capture digitisation projects organised by Housing NSW and outsourced to service providers. These involved the large scale digitisation of client files.

...More

The Council introduced a business process digitisation program in 2008 for private certification files and conducted a back-capture digitisation project to digitise existing files. These initiatives have increased process efficiency and reduced costs.

...More

This case study describes a business process digitisation program introduced by the NSW Police Force. It involves the digitisation of invoices and the integration of SAP with their EDRMS to bring about business process improvement, cost savings and the effective management and disposal of accounts payable records.

...More