As our sister organisation the Public Record Office of Victoria states very succinctly, 'the retention period for any record is set by the purpose, content, or result of the communication and not by the format of the record. Therefore, there is no ‘one-size-fits-all’ answer with regard to how long social media records should be kept'.
Records and information generated through social media can provide value to business and the community and should therefore be well managed in order to maximise this value. Social media use by government is also subject to community expectations and legislative requirements for the appropriate management of information.
These guidelines clarify how agencies can meet these obligations for good information management.
We are often asked questions about recordkeeping and social media.
Recently we provided advice for the public health sector on the use of social media applications to provide patient care. Doctors are using social media in addition to pagers and telephones to communicate with other health professionals about their patients. The advice is available from our Future Proof blog.
Using collaborative tools for government business will create official records. This advice lists the types of records which should be captured and how long they should be kept.